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1

Sofa bed mismatch

I have a superior apartment with a queen size bed and a living room with a large sofa bed. That sofa bed is for use by 2 persons. There is no sofa bed layout for 2 but only for 1. When i search my booking it shows me for up to 3 persons and not up to 4. I see that there is a gap in the room layout. there should be a double sofa bed and everything then would be correct. What can i do? is there any other way to solve that?

14 Replies
93 Views

10
BrookAve

 

Hi Maria Rompoti

 

Right so I had a look at the setup room detail page to see what drop down box options there are for extra beds.

 

I can only see two possible ideas.

 

Either set a sofa bed count of 2 or replace it and add it as  extra double bed. Now add another photo of said bed and place text on it explaining. You can also edit #View My Description and explain there too.

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

+1
9 months ago
1
Maria Rompoti

I'm sorry. I;m completely new on this platform, here is the property link:

https://www.booking.com/hotel/gr/margie-house.en-gb.html?label=gen173nr-1FCAsoXEIMbWFyZ2llLWhvdXNlSAlYBGhciAEBmAEJuAEYyAEP2AEB6AEB-AEDiAIBqAIEuAKwlbHyBcACAQ;sid=9a45598003f2a1479a49b35d2d3a2291;dist=0&keep_landing=1&sb_price_type=total&type=total&

I Did'nt find any sofa bed with a custom count of 2 for instance. Have you seen this option anywhere?

The hard way is to change it to normal bed for 2 and explain it in my description.

9 months ago
10
BrookAve

Hi

 

Go to extranet > property >room details, click on the room, edit and then under Bed options > standard arrangement

 

  • set as double
  • now alternative arrangement ,
  • set as double + sofa x2 or 
  • double + double
  • in how many guests can stay set 4

 

Note: this is the property link, and you can put this into your partner profile.

 

https://www.booking.com/hotel/gr/margie-house.en-gb.html

 

 

9 months ago
1
Maria Rompoti

after extranet > property> there is room amenities but nothing relevant in there. Are you sure?

9 months ago
B.
Community Admin

Hi Maria Rompoti! Thanks for posting in the Community!

 

When selecting a sofa bed in the room configuration section, the system will automatically pre-load 1 person. But this number can be edited manually. So if the sofa can accommodate 2 guests, please edit the amount of guests to 2.

 

Best regards!

9 months ago
1
Maria Rompoti

the only thing i can find from the extranet path is: property ----> property layoutv----> edit ----> and the sofa bed option into the living room. i cannot find the manually editable option from 1 to 2 guests. can you please tell me to the path?

+1
9 months ago
10
M Adamopoulou

Hi! Maria,

Hope this screenshot helps you.

In your bedroom options there is a drop down window....

Please give us feedback if you found  it....

Wish you luck

bwd

+1
9 months ago
1
Maria Rompoti

you are right there is an option in bedroom 1. the problem is located in the living room which has sofa bed option without variable size. it only gives the number of sofa beds. i flirt with the idea to put two sofa beds rather than one double in the option menu.

+1
9 months ago
10
M Adamopoulou

Good news...

Yes, of course...not a bad idea...if you have two sofa beds.

Try it and if you change your mind....you can always change your options.

Wish you a nice weekend.

9 months ago
10
M Adamopoulou

Dear Maria, if you cannot fix it just call your local booking.com local office and support team will fix it for you on the spot.

Best wishes.

+1
9 months ago
1
Nikola Boyadzhiev

Hello, I have the same problem. Setup One-bedroom aparment with :

- 1 full bed for 2 people

- and 1 sofa bed suitable for 2 people.

Booking calculates in total 3 people and I cannot change the sofa bed to be for 2 people. Can someone help me? Thanks.

8 months ago
10
M Adamopoulou

Hi! Nikola,

In your Property tab under Property layout have you set up for 4 people???

 

8 months ago
1
Nikola Boyadzhiev

Yes, I updated Property Layout for 4 people but it doesn't help: 

- It shows : Standard Occupancy: 4 people

But when I go to edit -> How many guests can  stay in this aparrment? shows a warning that there is mismatch since sofa bed is for 1 person and booking estimated that it can sleep 3 people.

 

 

 

8 months ago
10
M Adamopoulou

Nikola, sorry to hear that its strange...

Did you see above Community admin....comment????

"When selecting a sofa bed in the room configuration section, the system will automatically pre-load 1 person. But this number can be edited manually. So if the sofa can accommodate 2 guests, please edit the amount of guests to 2."

If you cannot fix it just call your local booking.com local office and support team will fix it for you on the spot.

Best wishes.

 

8 months ago