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Splitting reservation rooms

Booking is splitting a reservation so a guest has to move from one room to another since the first room was not available the entire stay. How do I stop that from happening. Can't seem to get help from Booking


You need to introduce breaks into your calendar.

If you have a certain gap remaining for one room and and continuing gap in a different room you will need to blank out the connecting day (either the last day of the first room or the first day of the second room).

We, however no longer do this, we simply inform the guest after they have booked that their stay is split over two rooms and if they wish to cancel we will give a full refund. Since we started this method we have not yet been asked to give a refund.


This is a forum of other hosts like you. For account specific help please contact through your extranet or by phone.

Community Admin

Hi Danielle Olds! Thank you for posting in the Community!


It is technically not possible to split reservations on the Extranet.


I believe, what you meant is that our reservation sometimes is splitted when it lands in your hotel management system. In this case, we would advise you to contact your XML provider as they are responsible for synchronization between the hotel management system and Extranet. 


Best regards!


Delete this and the other marked duplicates,  the original is linked above,  thanks