We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Super user account

Hi there,


does anyone know if there is a supper user account where you can log into on location and have access to all of your properties 

1 Replies


Just read this in the help so this should be possible to have a user with access to multiple properties which you can set as admin.




When I update an existing login account, can I see if the user has access to other properties and if so, which properties?

When making updates to user permissions, before you confirm any changes you’ll get a warning notification if the change will impact other properties. For security reasons, we can’t specify the other property names that the user also has access to. Any changes you make to login accounts that have access to multiple properties will impact the user’s access to all properties in that account.  

7 months ago