Technical issues with Booking.com calendar allowing bookings over the top of already booked dates
This is the second time we have received an online Booking.com booking from a guest when the calendars clearly show dates are booked out on both booking.com calendar and our other platforms.
We have had to argue with booking.com . We have been users for 5 years and only have problems with their platform in relation to errors with syncing. The first time we wrote an email stating the technical glitch in their system and asking them to investigate however never heard anything back. And as per their policy we were made to find suitable accommodation at the same cost for the guests. We never received any follow up about the glitch. We are meticulous at keeping the calendars synced and rechecking all calendars after each booking. In our booking.com Pulse account it shows the other platforms being synced every few hours.
Today once again Booking.com system allowed a 7 day booking over the top on an existing booking that was made from another platform 6 months ago! Again they wanted us to find replacement accommodation for the guests. Which this time we said not to. They will not admit fault.
Has anyone had similar experiences? If so what was the issue and what was booking.com's response?