We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Temporary close facility (how to)?

Due to Covid-19 in NYC I must temporary close my facility.  The instructions on how to do it listing does not seem to work on Facilities & Services.

Anyone done this already?

Appreciate guidance in this.

Yvonne Shai Hankins

2 Replies


Go into Rates & Availability, Calendar - use List view.  Use Bulk edit to change Open to Closed for required dates.

4 months ago