Termination Notice Accommodation Agreement

Hello, we receive an email from booking.com  "Termination Notice Accommodation Agreement"

Where can we find support to solve this problem?



Is it genuine and not spam?

Contact BdC under partner help below.


I've added 1 apartment to booking.com as a new host (id *** in Cannes, France). Yesterday, I've received one notice without any further information. Booking has terminated the accommodation agreement with immediate effect because of a material breach of contract - article 7.4 (ii) the Accommodation post incorrect or misleading Accommodation information on the Extranet. 

I don't understand this letter. I carefully described the apartment and one customer booked online. On other platform, everything is great and i have no problem.

I've called booking.com to gain additional info, but they always told me that somebody from this specific team will contact me. They never did.


In the meantime, i received two other emails telling me that they canceled my booking reservation saying that i asked Booking to do it. it's just a lie. What would i do that? 

I never asked them anything. Their email is saying that and i deeply think it's not fair.

Words have a meaning. So, now i am losing money because of what Booking did.


Moreover, i read again the section 7.4 of the contract and i didn't see anything wrong with my etablishment. Everything looked ok and i created this account with their help through the phone.

They helped me since the beginning. They controlled everything. I saw online on the community website of https://partner.booking.com that i was not the only one to have that. Some cases got resolved because it was misunderstood somewhere.


I was really happy to work with booking and want to continue this way. I am asking then to somebody to contact me to fix the situation and open it back again. Now i dont have access to anything, included the extranet.

I just want to understand, fix it, and move forward.


Please, i need help.

Thanks a lot.



i have the same issue.

Did you fix it?

Please help me i am desperate.