Tip Tuesday #20: 4 easy steps to ensure an accurate invoice

Hey everyone,

Aaron here with another Tip for your Tuesday.

Due to the outbreak of the COVID-19 pandemic, many governments imposed strict travel restrictions.  For this reason many guests had to change their travel plans.  We understand the challenge this has caused for your business, and therefore would like to show you the easiest way to let us know of any guests that did not stay.  By letting us know we can support you by removing any bookings that did not stay from your monthly invoice. 

Complete the following easy steps to ensure we issue your invoice accurately:

  1. Log in to the Booking.com Extranet 
  2. Click on the “Reservations” Tab
  3. Select “Check-out” and 1-31 August 2020. 
  4. Do a quick check of all reservations and report any no-shows and invalid credit cards, or modify any date/pricing in the relevant reservations. 

It is important to complete these steps by the end of the month, as the new invoice is issued at the start of the next month. 

Here are two easy to follow guides on reporting no-shows, or invalid credit cards:

Click here: How to report no-show if “guest doesn’t arrive”. 

Click here: How to mark “credit card as invalid’.

What are your tips for checking invoices? Share below!