We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

B.

Tip Tuesday #6: Health and Safety Measures 

Hi everyone,

Our research has found that “cleanliness and hygiene” related questions have increased by over 60% since the start of the pandemic. In today’s tip we’ll focus on measures you can take to ensure your property is safe.

  1. Make sure your property is cleaned and sanitised before each new arrival.  Cleaning removes dirt and debris, whilst sanitising kills bacteria from surfaces. 
  2. Limit contact wherever you can. Self check-ins via a kiosk or lock box is a great option. If you have to meet in person, maintain social distance as per your local government guidelines. 
  3. Communicate to guests the steps you’ve taken. On the Extranet you can select relevant coronavirus measures in the fine print options. Messaging templates can also reinforce new protocols. 

Check out this guide for a full list on how to keep your property, staff and guests healthy. 

What health and safety measures have you taken? How have you communicated this with guests? Share your experience below.

 

+4
5 Replies
477 Views

10
BrookAve

 

  • Smart locks such as the Yale keyless with a Samsung hub lets you manage and monitor it via the samsung classic smartthings app on your phone.
  • Amazon Flex in the room or unit let you remotely communicate.
  • Amazon Ring.com video doorbell can also.

 

Kind Regards

+1
5 months ago
1
Shilohnoone

I want to be able to block a room for 2 days before and after a booking to give enough time for the room to decontaminate.  Is there a way to automate this on Booking.com ?

+1
5 months ago
B.
Account Adviso…

Hi Shilohnoone, 

 

Thank you for your question. 

 

In order to set up this restriction, you will need to reach out to your account manager by sending a Message via the Extranet -> Inbox -> Booking.com Messages -> Compose new message. 

 

Best regards, 

Tiffany L

5 months ago
10
M Adamopoulou

I don’t think this is possible...you have to do it manually each time you have a reservation..

If you find away to do it automatically please give us feedback....

Wish you a great summer season.

5 months ago
1
AnnabelleS

I am interested in this as well.

 

5 months ago