1

Two of my rooms are blocked on my page

Hi good evening. Unfortunately for some reason two of my 6 rooms are blocked on booking.com and can not be booked. I have tried everything to unblock them but I just can't do it..  Can anyone please help me.. Bernie salmon Island View Dromineer Nenagh Co Tipperary Ireland. 

5 Replies
28 Views

9
Sharonpowney

Open up Rates, Calendar - use List view and open up down left hand side.  You should be able to then compare rooms that are open and closed to see why more easily.

If you need to contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

17 days ago
1
Bernie mc grogan

Hi good morning Sharonpoweny thank you for your reply. Unfortunately I done that and my two rooms are not listed in open and close. If I go on to my main site all the photos of all 6 rooms are available also if I try to book one od the two rooms i am having problems with it shows sold out by Booking.com whit a big sold out tag across the picture.. Its so frustrating as I have had no problem managing my pag up yo this.. If I only could talk to customer care by phone... Thanks again. Bernie 

16 days ago
9
Sharonpowney

Hi Bernie.  Both my comment and BrookAve have given you links to contact numbers for the customer care team

16 days ago
10
BrookAve

 

Hi Bernie,

 

In Calendar List View, do you have when you expand the rate plans and promotions on left for a Room Type :

  • Restrictions set such as Max advanced reservation; No Arrivals, Min. length of stay etc.  
  • These can be why some or all search results do not show availability.  
  • Review the inventory count also for those dates you believe a room type and count should be available.  
  • Review Room Type Status : Closed or Open

 

 

 

 

 


Kind Regards, Slan go foil,

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods

+1
17 days ago