We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Unclear that our Home stay is on an Island

Good evening

We are fairly new to Booking.com and our property is quite unique in that its part of an Eco Learning Centre we are creating.

The problem is that we are located on Koh Dach which is also known as Silk Island in Phnom Penh Cambodia about 10 km from the main tourist area.

To get here it requires you to cross the Mekong River by car ferry and so our guests should be looking for a unique experience not just a cheap room.

The introduction created by Booking.com does not make it clear where we are and so we are getting no-show after no-show.

How can we make it clearer where we are because we have no control over what is in the introduction on the ad ?

2 Replies
23 Views

10
BrookAve

 

Hi Kimberley

 

You can :

  • Edit and submit - View My Descriptions under Property menu to clarify it.  
  • Add a photo with text.  
  • Add a screen snip of a google map from point A to  location.

 

Also would love to see the listing so would you please take a brief moment to link your property listing into your profile. Thanks

 

How & Why Add your Listing to your Partner Community Profile

 

8 months ago
1
Kimberley Burton

Hello Barry

I have uploaded a link and we go through those tips.

When I spoke to Booking,com staff they said the primary introduction was machine created off what information we provided and so I have tried to update that but it did not change

 

8 months ago