URGENT! cancel booking required for tomorrow

Hi,

Booking.com calendar has not properly synced with Airbnb calendar and now I have a double booking. I can see Airbnb synced 20 minutes ago. Theis a problem your end - URGENT!

I need a phone number speak someone - why do you make it so hard? Please supply a phone number! Please me ASAP ***

Regards

Jodee

Isle of Wight …

You will need to log in to your Extranet and send a message to Booking.com support, telling them to cancel the booking and explain that this was caused by their faulty calendar sync. You will have a battle on your hands because, although this is a well known problem with Booking.com calendar sync, Booking.com refuse to accept that there is any problem with it.

Also, contact the guest and explain that Booking.com calendar sync is faulty and that they need to cancel the booking. It is something they must do from their Booking.com account.

Bay Creek Gues…

Thanks so much for your comment. Just so you know, yesterday when I went into the calendar to make some changes, I noticed that Booking.com had blocked out over four years of all three of my calendars. It took me a couple of hours to sort it out. I have now snoozed Booking.com. The calendars issues cause too much stress!

BrookAve

**** !!! YOU CANNOT POST CANCELLATION REQUESTS HERE !!! ***

Welcome to the Partner Only Forum, addressing only us not BdC support team.

Posting an action request will not result in any action at all, here.

Hi Jodee

Due to the nature of the post , we [partners] cannot assist other than to confirm next steps.

No one will be calling you
Last minute cancellations or with in 48 hours, can only be handled by phoning it in ...or
or If the reservation page right pane menu , Request Cancellation is active, use it with option 2.

Call BdC PartnerSupport

In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Reservations
Now choose Cancellation
Then at bottom , See all contact options, and click Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Kind Regards,

Be Safe, Be Well

Dedicated Partner Contact Options - Visual Guide

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

BrookAve

on the Topic of Calendar syncing with other OTA and vice versa, it has been talked to death on here to not use it.

You cannot be awake 24/7 to see a new booking and then manually block on the other OTA.

The correct solution is to use a 3rd party Channel Manager where it will govern each OTA calendar and prevent this. Some are free others minimal cost depending on pricing model.

Booking.com ical problem of 4th April 2019 explained - Syncbnb

Have a look at syncbnb.com as a CM, or nobeds, cloudbeds.

Pricing - Syncbnb

and reminder when its urgent this is not the place to report it, always message or phone BdC Support.

BrookAve

My typical steps to get the guest to cancel, when it is NOT short notice is to :

Open reservation page, scroll to bottom , message guest
In message keep it simple, no padding.
"Hi <Firstname> Due to a computer error there has been a mistake in availability on Booking.com. I will shortly send you a cancellation request, to confirm. Any prepayment to Booking.com will be processed as a full refund, once you click the notification to confirm. Appollogies for the inconvience, Kind Regards."
When Guest clicks the confirm the system will process andchange reservation status to cancelled. You should also get notification of this.

Bay Creek Gues…

Thanks so much, all your advice to spot on. I have decided to give Booking.com a miss for the moment, the calendar issues are far too stressful, especially after I noticed yesterday they had blocked out over four years on my calendars starting today! That was the last straw! Have a happy new year and 2021 in general. Cheers Jodee