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Virtual credit card

I am new to and am letting my house in Norfolk. I have had two payments, both onto virtual credit cards,  I was hoping the money would go straight into my bank account. I have now downloaded a POS app onto my phone....but one of the has payments has completely disappeared.  It just says ‘The credit card details are no longer available to view’. I want my money?? Can anyone please help? 



Hi for that you need to ask BdC to reissue 


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