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waive cancellation fee

I would like to waive a cancellation fee for booking number 

-***  ***

-*** ***



Once they submit the request,  you get notification,  click to confirm you accept and waive.


If they have not followed procedure, on website, then you can start it on details page.


Right pane, request cancellation 

Then choose option 2,

Guest is notified, must click to confirm, 

Then its all done


Kind regards