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7

WARNING, watch your online rates as shown by BDC

We have just found an error on the BDC site.

For random dates the system is ONLY showing our breakfast-included rates and NOT room-only rates.

We have just sent screen shots to BDC proving the point.

 

I was alerted to this by the price quality score that showed significant differences on certain dates and penalising our score because of it. The above is the culprit, comparing breakfast rates on BDC to room only rates elsewhere!

 

This of course is effecting our search results so it really needs fixing ASAP.

7 Replies

7
fluff

Only replying to get this post out of "unanswered" and into "recent". 

14 days ago
8
pibomarco

So basiclly the system is showing your higher rates first? 

Did you receive a response?

I was also considering to give an option for the breakfast included for the next year. At the moment we only have breakfast excluded from the rate.

Overall is it any better performance if you have breakfast included comparing to excluded (room only)?

We take breakfast orders here at the premises.  

13 days ago
7
fluff

No, its ONLY showing our higher rates.

There is communication which is still ongoing.

For our market we find the breakfast rate attracts a certain demographic that room only does not, it accounts for roughly 30% of our bookings.

However, we do not use breakfast as a loss leader like many places here do, then giving something pretty nasty as a supposed breakfast. We charge a full rate and give a good, fresh breakfast. We do sometimes get criticised for only offering English/American style breakfasts but we do state that in our listing. The only other breakfast we will do is Thai style.

+1
13 days ago
8
pibomarco

Have you considered the option where guest can order the breakfast by a fixed rate on the time of booking? (Sell breakfast as an additional service to guests who book their stay without it.)

13 days ago
7
fluff

We have that option as well, sometimes guests add it to the original booking later on.

I guess you are suggesting scrap the room & breakfast rate and only offer breakfast as an option to add to room only.

If BDC can't fix my current problem I may well do that if the other main OTAs can work the same way.

13 days ago
8
pibomarco

I see, other OTAs it's either included or excluded, and sure it can mess with price quality. 

I will probably add breakfast as optional on BDC, but excluded in other OTA's. 

13 days ago
7
fluff

Update.

Problem was fixed, for the random dates I have checked but total denial there was a problem.

Fixed is the main thing and at least quite quick.

+2
12 days ago