We are closed yet we received a booking
We received an email from booking.com advising of a reservation for April 5, 21 yet we are unbookable for this period.
When I check for the details of the reservation to contact the guest, booking.com says there is no reservation.
I try to contact booking.com about the above issue and the system is asking for a valid reservation despite my giving them the reservation number provided in the email.
Any help will appreciated.