Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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We have customers who came with over 12 guests when the maximum is 8 and they booked 7-8. Due to previous bad experiences with makers of curries and being unable to remove the odours for immediate guests we have a 250 cleaning fee to bring in carpet and

soft furnishing and an extra 250 (for the 2 nights)for the additional people. This guest thinks we are being unreasonable and wants to go through Bookings Customer service. Im not sure of the pathways to do this


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BrookAve

 


 

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

 

Kind regards