We regret to inform you with this letter we are terminating the Accommodation Agreement and are closing your accommodation on our platform due to a material breach of contract (please refer to article 7.3 c) (ii) of the General Delivery Terms).
The following message has been received Dear partner,
We regret to inform you with this letter we are terminating the Accommodation Agreement and are closing your accommodation on our platform due to a material breach of contract (please refer to article 7.3 c) (ii) of the General Delivery Terms). The suspension is effective immediately.
The termination is taking place because at least one of the following behaviours has been detected:
1. In some reservations the guest stayed at your property but the reservation status has been modified incorrectly on your end in order to avoid paying commission.
2. In some reservations the guest has been asked to cancel the reservation made via Booking.com and make a direct booking at your property.
These behaviours are not allowed per contractual terms.
We kindly request you to honour all outstanding reservations you have on our platform prior to the effective suspension date, regardless of whether the date of the guests’ departure is before or after the date of suspension.
In accordance with the terms of the Accommodation Agreement, we also request you to pay any outstanding commission due to Booking.com BV (plus costs, expenses and interest, if applicable).
If you have any questions, please reply to this message and a member of our support team will get back to you.
Fraud & Abuse Team
Booking.com B.V. ========================= ========================= Peace, mercy and blessings of God .. (We are Elite Al Hamra - Andalusia) Our ID number is *** We were surprised, on Thursday, February 25th, to the arrival of a message stating that the possibility of booking the accommodation through Booking.com was closed, in violation of the terms of the contract. Because of one of the following reasons: A / Amending one of the reservations to avoid paying the commission B / trying to persuade an inmate to cancel the reservation We inform you of the affirmation of the existence of a misunderstanding: - 1- We made a motivational policy for months for the reception staff. Every reservation comes from the Booking.com website. We reward the employee by spending approximately 5% of the reservation value to provide the guest with the maximum degree of hospitality (it is in the interest of the reception employee to keep the reservation and not to request cancellation) 2- The presence of the inmate of reservation number ***, ***, and on the date of check-in 2021-02-24 and fled without paying the account, a report was submitted to the Booking.com site, and the inmate was banned from booking again with us, and the booking site was contacted. Come and inform us of the possibility of making a no-show (the closure may be due to this inmate's complaint) 3- I think it is a problem with the system, as the automatic modification of reservations feature was activated by the guests two days ago, so that guests can modify their reservations without the need to communicate with the place of residence, and more than one notice of reservation modification has already been received. So please help us solve this matter Greetings and appreciation to you.