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Featured

What to do if I don't understand the guest's language?

I would like to know if a guest book to your property and the language he or she prefer is not understood by you or any other person in your property what happens?


10
M Adamopoulou

Hi Jane 

 

Welcome to the Partner Community...

Maybe you should use google app translator...it’s easy...

 

Wish you a nice start 🌞

10
M Adamopoulou

You are welcome...

Don’t worry too much about  translation...

Positive attitude resolved these issues and sometimes can be fun...

 

Wish you a nice Sunday 🌞

11
BrookAve

in message template area ; host profile etc, there is  the option to write for other langauges.

 

So like Maria said start with say the English default version in one app window, open browser tab or window on another for google translate.. and for each language copy paste in the English  version to the left and then choose the output language, now copy paste the converted langauge into the equivalent memo box with the language selector correclty set.

 

Rinse and repeat for each language.  

B.
Sergei - Commu…

Hello, Jane Mwangi! Thanks for raising a good question. I'm going to feature your post so other fellow partners can share their advice as well. By the way, Google Translate is integrated into the extranet and the Pulse app? To translate your guest’s message into your language, click on the ellipsis button (an icon with three dots) next to the message and select ‘Show translation’. It will then be translated into the language you’ve set as your preferred language in the extranet or Pulse.

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Michelle Calvo

Hello how can i call on booking i have problem with my other property i can't log in or i have no access anymore but still listed on booking hope i get your reply thanks.my friend created that account using by other gmail so it means i can't even do reset the password the instructions sending to the gmail what he created not on my gmail.

11
BrookAve

SAVE this page - 

 > Visual : Contact BdC Partner Support as a Registered Partner - Private Number Versus Public main lines

 

USE THE PUBLIC LINES METHOD OF THE 3 TO CONTACT PARTNER S UPPORT TO REGAIN EXTRANET ACCESS

 

3 methods below

 


 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox

1
SAS4 Cathedral

Google Translate is perfect for communicating w guest in case of language barriers, both in writing, both in live speaking when they arrive.

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michael beeston

Just SMILE..............and try to slowly speak......it works wonders !!

 

Good Luck/Bonne Chance/be al tawfek/Veel geluk/Mazal tov/Buono/kali tychi.

10
M Adamopoulou

Michael knows best!!!

 

A Huge smile is the best greeting!!!

Cheers!!!