What to do with new guests who have symptoms of Corona?
I’m kind of preparing for after corona and for when we can reopen. No I’m thinking on what to do if a new guest shows up at the reception with symptoms of Corona, like cuffing, temperature (we’re putting in place a system to measure temperature for everyone entering our building).
For direct bookings, that’s pretty simple, in the booking confirmation I’m adding a text that access to the hotel can be refused upon check-in.
But what with bookings from booking.com? If I refuse access, I’ll have to find another hotel for these guests and perhaps pay additional costs etc…
Did anyone think about this? Or read something on booking.com on how to handle a case like that?
Stay safe all and in good health,