What is a golden rule of etiquette?
In case some of you missed this Click magazine article about the importance of etiquette in hospitality, you can read it here: https://partner.booking.com/en-us/click-magazine/importance-etiquette-hospitality
There is an interesting part in the article about “wowing” your guests. Philip Sykes from The British School of Etiquette describes it:
A friend of mine was formerly head butler at The Ritz in London, and was looking after a VIP guest. After this gentleman had departed for St Pancras station, the butler noticed that the guest had forgotten his credit card. Without even hesitating, he grabbed the card plus a silver salver [tray], and demanded another chauffeur take him to St Pancras the quickest way possible. The butler got there first and was at the Eurostar turnstiles when his guest arrived. He simply held up the salver and said “Sir, your credit card”. That to me is a ‘wow’”.
Have you ever given a “wow” experience like this to your guests? How did they respond? Please, tell us in the comments!