What is mean't by a 'facility'?
Hi All you B.com partners. This a general enquiry that is turning my hair grey with the scores given in reviews. Don't get me wrong the scores do matter but what gets under my skin is a guest giving a score of 4(/10) but not giving an explanation as to why!!! When B.com advise us to reply to the reviews i never get an answer from the reviewer. My point is if i get a score lower, than say 6, i would like to why so i can do something about it and provide a better service to my future guests. Does anyone else have these kind of thoughts or is it just me? Look forward to getting some replies.