When guests/potential guests ask lots of questions about property
Hi there - long time landlord/owner but newbie to Booking and other platforms. I get quite a few enquiries from this and other platforms from booked guests and potential guests asking me to describe the property. I started replying rather enthusiastically...then I thought about the risk. I spent hours loading very accurate information so guests know exactly what they will get. It made me wonder
1. Why they do it? and
2. Will I sound rude if I give minimal information and politely refer them to the site.
I own a few properties and I am worried I will overshare information and end up creating expectations additional to what the property actually offers. Am I being too cautious?
thank you in advance to all of you experts out there!!