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1
Answered Featured

Where do I find the questions potential guests ask about my property?

I received an email from booking with a question from a potential guest. When I click on the link in the email it takes me to the activity page but I don’t  see where the question is or how to answer it. 


11
BrookAve

 

Hi Jenny,

 it should be taking you to the Inbox section.

 

questions about property

 

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox

B.
Account Adviso…

Hi Jenny,

I'm happy that you ask! It's good to stay on top of your messages. In your Extranet, go to Inbox. Ensure that all the little red circles (notifications) are read and answered. You can also set up automatic replies for common questions (Extranet >> Property >> Messaging Preferences).

Cheers.

7
Isle of Wight …

You don't always get notified of these pre-booking questions (another bug in BDC systems). If you do get a notification, it might be several hours after the potential guest asked (not very helpful to anyone).

If you answer these questions, the answers could be public for a long time. It's worth making your responses "date specific", especially for anything covid related etc.