Where I find my pin number


   I am trying to call booking.com, and am told that I need my pin number. Do you know where I will find it??



Myat Noe Oo

Hi Mary,

You mean property number? When you call to Booking.com customer service, you may need to enter your property number followed by hash key. (Eg: 123456#)

Your property number can be found on the top left-side of your booking.com extranet. There you will find your property name & property number.



Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.


 Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Kind Regards


Public access number via :Contact us


Thanks for the responses! I will follow the directions you gave! It does ask for

both a property number and a pin number when you call customer service.

Hopefully, I will get some answers when I reach out to Booking.

Thanks again!