Who can write Reviews???
Last year some of my reviews were lost....because BDC customers made reservations on behalf of their friends.
Before my guests left I asked them very politely to leave me a review but they told me they couldnt since they did not make the reservation.
I know that the guest review questionnaire is send to the customers that make the reservation, and they can forward it to the guests who actually stayed at the property but do the guests understand the procedure???
It seems a little complicated and if guests are not used to it they probably will not take the time to do it.
Is there a better way to proceed???