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Why are some of my guests even able to cancel a 'much cheaper no cancellation' fee they have booked

Why are some of my guests even able to cancel a 'much cheaper no cancellation' fee they have booked

4 Replies
30 Views

10
BrookAve

 

Hi Richard

 

First link the property so we are not going in blind to this. Thanks

 

And put it in your partner profile too.

 

Click my name to see my how to guide

7 months ago
3
MNEgro

You have that 24h free cancelation active probably. Have those cancelations happened soon after the booking was made?

 

If so, that is the answer. Booking.com activated this some time ago for all and you have to "turn it off" manually if you don't want this option.

6 months ago
1
Richard Boon

brilliant thanks that will be it

 

is rubbish isnt it.  gives them 24 hrs free cancellation

6 months ago
10
BrookAve

if you link your property like I asked, we will be able to see it and know straight away, instead of maybe's.  thank you kindly

6 months ago