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Why can't I see more details about my guest i.e area they are from

I used to be able to click on guests name and find out if they were good guests, how long they've been with booking.com now I can't see anything. Just had a booking for tomorrow and I don't know if they from Auckland which are on lockdown .


11
BrookAve

 

 

Hi 

 

Simply phone or message them a photo ID with address on it or both a government issued ID and top of a utility bill.

 

 

 


Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


 

For when its urgent never post here go straight to phone method ,as per below.

 


 Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox

 

 

Kind Regards