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Why can't I send a message in my inbox?

I used to be able to send a message to customer service through my inbox. Why can't I do that anymore? How do I do this now? 

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BrookAve 1 year ago



Hi Merlenna


You still can ,its just sometimes the wording gets changed or the page layout, as was done recently, its still technically in the same place and the same button with a different wording.


how to contact partner support via private assigned number in inbox



Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.



 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



Kind Regards