We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

WIWO HOTEL ***

Dear Team,

Our profile in your page seems like doesn't work as usual because my guests informed us that they cannot book our rooms in your page. So we was looking for help since we cannot find the problem.

Thank you.

1 Replies
19 Views

10
BrookAve

 

Hi Christine Tang

You can find you property listing url in the top circle 2nd menu on Extranet.

Add it to your partner profile so we can view it please.

 

I suspect the issue is either you need to review your Calendar View to verify rooms and rates are active for dates

 

or it is suspended by BdC.in that case you need to contact them directly. see link below on how to find the contact options as a partner.

 

 https://partner.booking.com/en-gb/community/tips-tricks-more/april-2020…

 

 

Kind Regards

+1
6 months ago