1
Answered

Activity view in Extranet

Dear All,

 

In the pulse app I'm able to have an overview of the latest events, i.e. new reservations, modifications and cancellations. This is all able through the Activity tab in the Pulse app.

But in the Extranet, under the Home tab I'm not able to have this information. I can see if I have arrival or departures and even recent bookings, but not able to see cancellations.

I need to rely on the emails alerts to find the booking reference to figure out which booking was cancelled and then through the Reservations tab search for when the booking was done.

Is there a way to parameter the Home tab to also include all the latest recent activity (reservations and reservations), so that in a glance we have access to happened in the last couple of days, similar to what is already in the Pulse app.

Hope that this is possible and that someone can point me in the right direction.

 

Thank you for any feedback on this matter.

 

Best regards,

 

Alexandre

3 Replies

9
M Adamopoulou

Hello!Rubenbarulho

In the Reservations tab if you select date from to date until (1.1.2018 - 31.12.2018) and click show you have all your reservations and cancellations in front of you. I find it very easy and convenient.

Have a nice weekend...

10 months ago
1
Rubenbarulho

Dear M Adamopoulou

Thank you for your tip. Much appreaciated.

My main concern is that sometimes I have a cancellation, for example today I had one, but in which the booking was made 5 months ago, so to see in a glance what is the booking reference for which it was cancelled, I need to go my email and extract the booking reference and then look for that specific booking. The problem is that in the extranet, to find the booking with the search function it only returns results that are have been made in the last 3 months, so sometimes (which was the case today), even having the booking reference, I need to manually find it, which is time consuming. The work around is go to the Pulse app to see which dates and to which apartment (i have more then one) and then go to an excel sheet where I keep track of it to find the exact date and then go to the Reservation tab and filter it as per your suggestion. Not at all efficient.

If someone is able to confirm if this feature (of having an activity of what happen in the last day(s)) is possible, I would be very thankfull.

Once again M Adamopoulou, thank you for your reply.

Best regards,

Alexandre

10 months ago
9
M Adamopoulou

Rubenbarulho I don’t exactly agree. In searching your reservations you can go back almost a year. At this moment I searched mine and I can see all my reservations of last year. Are you searching in your reservation tab? Or in your calendars? If you still have problems then call your BDC local office or send them a message request through your Extranet inbox.
Have a nice day and hope you resolve it.

10 months ago