Agoda bookings with booking.com confirmation

Anyone else find it extremely annoying that we recieve a booking via booking.com, all details are in booking.com, and then the guest shows up with agoda booking with different details on the room type than what the booking.com booking was for?

we dont have an agoda listing so assuming booking.com send our details to agoda website, but in the process transfer the incorrect details.



and booking.com so called helpdesk just send the standard speal ' your details come from your channel manager and booking.com have no input on your pricing or room detials''



Bla bla bla.


2 Replies


Those are "branches" or affiliate partners. The same when you receive a booking from Expedia, but the guest booked via Hotels.com. It's a common practice. 

4 months ago
Suchin Mamang

In our case this practice only began about one month ago. And YES! we, too, find it most annoying! Just because it is "common" does not mean it is good practice. And worst of all: both companies so far never took the trouble to inform their "partners" :-(  ….

1 month ago