We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Annoying login again and again

Does somebody now how to avoid you have to login on booking again and again every time you change a page?

Also it is quiet annoying that when you want to respond on an email your extranet page will appear in the guest's language .

4 Replies

Aaltje B.

That's a question for Marco.

1 year ago
Leandri Klopper

Hey Roy ,

I've experienced the same.

Try using Google Chrome instead of a normal browser.
Make sure you select Remember me when you log in.

I found that that worked for me. But perhaps Marco can help shed some more technical light.

Keep well!

1 year ago

@ Roy

Clear your cache, there is something lurking in there causing a security issue that needs to be gone.

When responding to a guest email DO NOT use the link. Instead copy the reservation number from the incoming mail, login to extranet normally and paste in the booking number to the search box therein. You will need to delete (backspace) over the last number before the search will function ans in your own language.

1 year ago
M Adamopoulou

I used to have problems with logging in but not anymore. Follow the suggestions Leandri and fluff and you will solve your problem with logging in.
Take care.

1 year ago