BDC Support on breaking Channel Manager connection
Just to make this very public as I'm super fed up already with the situation.
Here is a back story:
BDC force changed the currency we can work with on the Romanian market, so we cannot use EUR as before, only RON. Our channel manager can work with both currencies ONLY IF Booking.com does the setup correctly on their side.
I have been writing numerous support messages and all come back with the same reply:
The issue is that with the current setup on BDC, we get RON sums on EUR currency, which is NOT ok and we can never know the exact EUR amount for the reservation.
Of course 21 days have passed since my second message to them and we are still here, without a solution.
I call the Support Team and ask about this issue, where they say they cannot change the currency to EUR, because our local currency is RON. I wonder how all other websites do it? DUH! Also, there are countries which have local currency and yet they still post prices in USD/EUR.
Then I tell them that the issues is with Booking.com not respecting basic Channel Manager obligations on their side, because they need to send the same type of currency back to the CM as we send it.
So my CM does a currency Exchange within the XML post, therefore BDC has to send back the total amount in the same way, doing a currency exchange in their XML response.
But no, it's not possible for them to do this. Actually they don't want to and don't give a rats ass about their partners.
I'm just curious to see if anyone else has dealt with this situation and if there is a way to force BDC to make the necessary changes.
Madly, deeply disappointed,
Zsolt - Thuild Group