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Booking Cancellation # *** Hotel St Clair

Dear Booking.com

We had a booking (#***) for 2 nights 12/03/2019 and 13/03/2019, unfortunately they had to leave early in the morning (13/03/2019).

They came to Dunedin because their son needed a surgery, the hospital cancelled the surgery suddenly.

They apologize for that, was seriously something completely unexpected. 

We know Booking policy, however we believe that we can cancel 13/03/2019 night. as exemption.

I look forward to hearing from you.

 

Regards

Mauro

Hotel St. Clair

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