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Booking.com staff are coming for a visit, what to expect?

hy evryone,

we got a message from staff from booking.c that they are coming for a visit next week, my mom is the owner operator, this is our 2nd year we have been doing quite well so far but still learning.

Is it normal that booking.com people come for a visit? What are they usually looking at/for? We are excited and want to have a great experience and make the most of it,

any suggestions?

chris

6 Replies

8
Leandri Klopper

Hi Chris!

Oh Goody, we love receiving Booking.com for a visit. They are normally the nicest people. Mostly they want to chat to you about the property's performance and how to increase it. I'm sure they would have told you otherwise if they were coming to Check on the state of the place.

Perhaps just ask them, they should happily answer. .

PS. Did you get the message about the visit on the Booking.com extranet? If not, perhaps just phone your account manager and ask.

Enjoy every moment and ask all the questions you need to.

3 months ago
1
Dasweinberghaus

I guess my mom is just a bit paranoid haha , we get great reviews and everything was okay with our customers so far so i guess they just want to drop by and give advice to make it even better, we are still pretty new and learning.

thanks for your answer Leandri

kind regards

3 months ago
9
M Adamopoulou

Wow!!! Booking.com staff coming to your place. That must be a nice experience. Start writing the questions you want to ask...
Please give us feedback.

3 months ago
2
LouiseMHS

I did not know they did visits to properties. I am very interested in feedback too.

Thanks in advance.

3 months ago
8
Leandri Klopper

Hey Dasweinberghaus ,

Haha see, everyone would like some feedback! So please let us know how it went. If we don't hear from you we will assume your mom's paranoia was correct :-P

Also, congrats on getting the great reviews!

Keep well all.

3 months ago
5
Mashi Niwarthana

Wow..!! What a news.... I'm really excited. That will be a nice experience. <3

3 months ago