1
Answered

cancel reservation

 
Good Morning.
By mistake I had my calendar badly synchronized and a reservation was made at a date that was already busy. I already sent a message to the host and requested the cancellation, but to date he did not respond. what can I do?
Thank you
2 Replies

7
fluff

You could use the "invalid card" button, that will either get a response from the guest or allow you to cancel the booking 24hrs later.

OR

If the guest has paid fully or placed a deposit, find them similar alternate accommodation yourself, hopefully at a lower price and book them in.

10 months ago
9
M Adamopoulou

Hi! Sweethome-Carnide and welcome to the forum. Sorry to hear about your struggles. In addition to what fluff said I would definitely inform BDC. You can reach out to them via your Extranet inbox tab and send your request or call your local BDC office.
Wish you good luck...

10 months ago