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Changing text in 1st message sent out during a booking

Where do I find the text to edit the automated email that is sent out during a booking? I can find the message template under policy-> message preferences. There I can edit templates I created but I can't find the original text reservations email we sent at booking. 

1 Replies

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Barry Reilly

 

 

Hi Patricia

 

Your first automatic message is typically 

'Reservation' under :

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/messaging…

 

All other templates are there under the additional submenu options:

 

Message Templates | Auto replies | scheduler

 

 

 

 

 

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

 

 

 

 

 

 

 

7 days ago