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Cleaning timing

I have one customer arriving on the 25th of December and another living on the same day. There is no time to clean the place. I need to cancel one of the reservations. How do I do? It was a mistake by booking.

1 Replies
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10
BrookAve

 

Hi Lúcia Peraita

 

I wouldn't cancel at all I would leave it and let them enjoy their xmas.

 

You could always offer them a  partial cashback or welcome pack to mitigate the lack of cleaning.

 



 

Kind Regards

 

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6 months ago