We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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closed (terminated) for bookings

Our property was closed for bookings after receiving a letter from Booking.com. 

It was fraudulent reviews caused by our dishonest motel minder who has done it during our absence.

We should have not used guest review as one of criteria to evaluate her performance for the bonus purpose!

Now we learned her also impersonating as owner to reply Booking.com's warning letter and deleted it.

Therefore we admit that was our negligence of hiring skills. But we also urgently wish Booking.com can reopen our bookings. Thanks!

3 Replies
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Richard

the property ID: 179628

1 year ago
1
Info

Any news so far?

1 year ago
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Hello Richard! I read your comment and I had an issue and was closed as well ...maybe we can share the experience It would be of great help for both

1 year ago