Complaint about bed too small: guests want a refund
Hello, my name is Thomas and I have a question.
Although I have just asked this question, but I think it did not work out. We rented our apartment for the first time through booking.com for 4 employees of a company. In our ad is stated that in the apartment is a bedroom with a double bed and in the living room a pull-out sofa bed. Therefore 4 people can stay in the apartment, even if it is small. In the past, the apartment was already rented to companies that had accommodated 4 people, even if it is cramped. These companies were satisfied. The current tenants are now complaining that it is too small for 4 people and want a refund. How should I behave? I would not like to make a refund of the paid amount. The company has booked the apartment for 3 weeks. Many thanks for your help Thomas Hörmann