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Does anyone else find the customer service from booking.com terrible?

If ever I need help from booking.com I dread phoning their customer service line.

I go through the options then enter my property ID, often the phone doesn't connect and I have to hang up and try again or I can be on hold for a while and every few minutes I am asked to enter my property ID again and again.

When a human finally answers they then ask for the property ID again!!

I have just done this and asked why I am not receiving the guest phone numbers when they book even though my policy states that I need it, if the guests are to book.

The gentleman replied that he could see it is in my policies but doesn't know why I am not receiving it. If I need their phone number I should phone every time to get the guests phone number?? I have better things to do with my life

When they are taking 17%+VAT of my profits I expect a better service than that

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10 Replies
435 Views

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M Adamopoulou

Info sorry for your struggles. No customer service in Athens is vey helpful and polite. They are busy most of the times but I turn my speaker on and do what else I have to do....
In my policies I have guests need a verified phone number to book... and till now have no problems.
Hope you solve yours...

1 year ago
10
M Adamopoulou

Info I just wanted to point out that in Guests info I have also "Guests must provide a phone number when they book". I don't know if that makes a difference. Maybe you should check it out.

1 year ago
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Geoff Jakeman

Hi I am Geoff from Sydney. I am also a Chartered & CPA accountant for 37 years giving business advice. I have never had an issue with calling BC and getting their assistance.

Do not change OTAs hoping to get better service. Most others are absolute crap.

Just warning you.

Geoff

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1 year ago
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Info

Thanks Geoff.

I am not sure if your aware but you can be with more than 1 OTA at a time, so I know what most of them are like and for me BC customer service in this country is probably the worst for me. In the UK there are many companies trying to fight OTA's as it is daylight robbery taking upto 20% of our profits for doing very little and hopefully they will be able to change legislation so there is a cap on the percentage charged which reflects the work they do

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1 year ago
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M Adamopoulou

Hi!-Geoff-Jakeman, thanks for valuable info. I agree with you BDC is a leader in accommodation....

Have a nice day....

1 year ago
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Ergun Deniz

they have worst support service for such a big company and no respect to partners ! we will let you know in 2 days 4 days kind of such a annoying automatic messages its useless ! as may property owner say WORST FRIEND for booking.com and the way how they work unbelievable for such a big company useless  support and deal ! 

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8 months ago
10
M Adamopoulou

Hi! Ergun and welcome to the Partner Community.

Sorry to hear that...my local BDC support team offers excellent service...

Always polite and right to the point....never had any problems.

Wish you well.

 

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8 months ago
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Villa Helena

Yes, I agree with you . I try not to call unless I really really need to. Then I spend 40 mins try to find ONE phone number that will answer to me.

Today I have terrible luck. They deserve 1% commision !!!!

I am very unhappy and in general they never support hosts but customers. That is terrible too, they primarily have long term relationship with us.

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5 months ago
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Andrew Bonsu

I had a booking, i asked b.com around 10am to move it to another apartment i have, the guest agreed by the way, 4 hours later after i called b.com, i call again because it still wasn't done. I also have a third apartment i needed open as i finally got a touristic license (mentioned both times to b.com) it wasn't opened. 10 hours later i get a booking around the same dates in the apartment i want it moved to, so again they did not move it. I call again, so 24 hrs in total has passed, i explain all over again with a new problem saying i can house both and to make changes, nothing was done, i call again a few hours later repeating myself to receive an email stating i said i cannot accommodate them to which i replied i can telling them they are useless. I call again, still repeating myself to be told it will be done in 15 mins, hours went by to see that both have been cancelled and i will be charged... COULD SOMEONE PLEASE TELL ME HOW STUPID AND INCOMPETENT STAFF AT B.COM ARE AND WHAT CAN BE DONE, PLUS HOW I GET THEM TO GIVE ME WHAT I HAVE LOST IN REVENUE PLEASE??? 

So i agree, they are completely useless.

2 months ago
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Info

And they do not care :( I had another issue with not appearing in searches in the area. the B.com staff told me it was because i had not refreshed my cookies. I explained not all of guests looking for me will refresh their cookies regularly he replied he cant change how the internet works!!! When I asked to speak to a manager I was told he didn't have one!

2 months ago