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Does anyone else find the customer service from booking.com terrible?

If ever I need help from booking.com I dread phoning their customer service line.

I go through the options then enter my property ID, often the phone doesn't connect and I have to hang up and try again or I can be on hold for a while and every few minutes I am asked to enter my property ID again and again.

When a human finally answers they then ask for the property ID again!!

I have just done this and asked why I am not receiving the guest phone numbers when they book even though my policy states that I need it, if the guests are to book.

The gentleman replied that he could see it is in my policies but doesn't know why I am not receiving it. If I need their phone number I should phone every time to get the guests phone number?? I have better things to do with my life

When they are taking 17%+VAT of my profits I expect a better service than that

5 Replies

9
M Adamopoulou

Info sorry for your struggles. No customer service in Athens is vey helpful and polite. They are busy most of the times but I turn my speaker on and do what else I have to do....
In my policies I have guests need a verified phone number to book... and till now have no problems.
Hope you solve yours...

8 months ago
9
M Adamopoulou

Info I just wanted to point out that in Guests info I have also "Guests must provide a phone number when they book". I don't know if that makes a difference. Maybe you should check it out.

8 months ago
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Geoff Jakeman

Hi I am Geoff from Sydney. I am also a Chartered & CPA accountant for 37 years giving business advice. I have never had an issue with calling BC and getting their assistance.

Do not change OTAs hoping to get better service. Most others are absolute crap.

Just warning you.

Geoff

7 months ago
1
Info

Thanks Geoff.

I am not sure if your aware but you can be with more than 1 OTA at a time, so I know what most of them are like and for me BC customer service in this country is probably the worst for me. In the UK there are many companies trying to fight OTA's as it is daylight robbery taking upto 20% of our profits for doing very little and hopefully they will be able to change legislation so there is a cap on the percentage charged which reflects the work they do

7 months ago
9
M Adamopoulou

Hi!-Geoff-Jakeman, thanks for valuable info. I agree with you BDC is a leader in accommodation....

Have a nice day....

7 months ago