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Dog & Baby

Our B&B accepts babies and dogs but there is no tick box or way of clients to inform and they just arrive with their babies or dogs!  How do you set up our entry of our property to accept 1 dog or 1 baby per room.  We supply a cot and high chair if required.

Advice greatly received - Amanda

5 Replies

9
M Adamopoulou

Hi! Amanda and weather to the forum.
In your Extranet under Property scroll down to find Policies. There you will find the section for Children and extra beds where you can set up your details for babies. Going further down you will find House Rules, where you can set up your details for doggies.
Hope I have been of help.
Wish you all the best.

3 months ago
1
Larickhouse

Hi M Adamopoulpu, Thanks for your advice. I have just gone in to policies, added price for a Crib and the text is OK but cannot edit it. I saw I had already ticked pets and when I went through the booking process on Larick House B&B booking.com entry to check, it is not that clear that people must type that they have a dog for the property to know a dog is coming. I have had guests who apologised that they had a dog but that they knew we were pet friendly but didn't know how to advise us. Could a tick box be incorporated so that people can easily advise? Obviously they also could have phoned us to tell us but it would be good to know at the point of booking.

3 months ago
7
pibomarco

Do you allow pets?
Thick: Upon request

Your property will still be marked as pet friendly but the guest must notify you.

Also on the time of booking it's recommended to send them extra message about your policies regarding pets and babies.

Still some guests don't read descriptions well and may not notify you in advance about the pets/babies,...

3 months ago
1
Larickhouse

I will try to include a statement regarding pets and babies policy in my confirmation email to their booking. Thanks for the info....

3 months ago
9
M Adamopoulou

Thanks pibomarco for mentioning...Tick upon request is very important because in searching your property guests can clear see that pets are allowed upon request.
Of course sending an email will also help.
Take care...

3 months ago