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Editing Templates

Can anyone tell me if you too are experiencing problems using templates in messages to customers and trying to make edits.

This also happens to me when I create a new template, paste my message in the message box area and then try to review it.  The message is there but I cannot see it and when I click on the field, it appears momentarily (2-3 secs) and disappears again.  Very frustrating.

Mentioned this last year but no one answered me yet on a fix.

2 Replies

Laura, Communi…

Hi Aluccisano

Thanks for your post.
Since you haven’t received a reply from another partner, the quickest way to get help would be to send a message through your extranet or use the phone number listed next to your extranet inbox.

Good luck with everything,


10 months ago
Christine Stoiber

I have to say 7 months after Aluccisano's final post and no easy solution has been provided for this problem, which I will add is still occurring, exactly as described above. 

Why has this issue not been resolved??? 

If it is an issue with a particular server perhaps someone working for could provide a solution somewhere.'s fees are quite substantial, I would find the fees a little more accepting if,  the site was easier to navigate, use and understand. 

I regularly have problems at the moment with this site.. 

Being a positive person I hope to see improvements in the future.



2 months ago