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Fake bookings?

I have during the last week received 4 bookings for our condo in Orlando.
The first one about a week ago and I tried to reach out to the guest without success.
After that I received 3 more bookings during the fall and all have "odd names" and the SAME PHONE NUMBER listed, a landline number in CT.
I have contacted booking but so far no response.

I believe they all are Spam

18 Replies

5
jaybeegee

Yes I experience this a lot too particularly for long stays as non-EU visitors into Malta would need to show a hotel booking / address to apply for the travel visa. To overcome this I have had to enforce a deposit/cancellation policy and if I do not recv the deposit I escalate to booking.com to cancel the booking.

10 months ago
1
City Hideout

Yes in Sri Lanka too, we get lot of fake bookings from fellow SouthAsian countries as the immigration needs a hotel booking confirmation to grant tourist visa. We BB operators have informed this situation to the relevant authorities on various occasions but unfortunately the booking engine nor the authorities seems to bother about this request of ours.

I guess the best way is to cancel this FREE cancellation marketing logo from booking. Come, as we hotel owners get lot of unwanted time wasting guests in this way which we don't have a say.

It's high time, booking. Com charges by way of a virtual card at least 20percent of booking confirmation like Air Bnb it Expedia .In time to come, lot of hotel owners would prefer to work with such booking engines, bcoz of this, reason.

So it's high time booking. Com implement a strategy at least in year 2019 .

10 months ago
5
Wightgal

@City Hideout.

You can set your listing to charge a deposit. If you make it non refundable, you will be to charge it immediately.

10 months ago
1
Sales

Check whether it's a competitor. There are competitors who book rooms just to block your property well in advance and cancel last minute.

10 months ago
8
Leandri Klopper

Hi all,

Wightgal , agreed. Non-refundable deposit with a policy of a prepayment payable before arrival.

The concensus on the forum is that Booking.com is perhaps not looking into helping properties with their fake bookings problem and as such the only meassure we can take is by forcing clients to pay before they arrive via Card.

10 months ago
1
bahamabay.nu

Some very good theories here, appreciated.
The most disappointing thing is that booking still not are able to collect payments on our behalf. The service is available in many countries but obviously not in the US.

I did actually get a reply from booking and they ment the bookings were made by a "3'rd party" whatever that means. Well the first one is suppose to arrive next week, if a no-show I will request booking to cancel the other 3.

10 months ago
1
Yvonnechen2009

I had a fake identity book my room and it turned out to a be a semi-homeless drug addict with a dog, and dogs are not allowed on my property. He broke my door and window trying to break in after I told him to leave, twice. The police told me to delete the app (booking.com) because they do not verify their bookers, unlike Airbnb. I would suggest the same to everyone here. The guy made $950 in damages to my property and puts me in fear, as I don't have a security system on my house or bars on my windows.

9 months ago
1
Ompil Angkor

Hi All and Booking Support:

We also experience those fake booking from the following email with almost 10-15 booking and cancellation none stop during this two week till now.

I would recommence to Booking.com to take serious action on this spam team.

[edited for privacy]

7 months ago
2
Magradzetamar74

We have no prepayment possibility for my country. Can't ask deposit. And I'm getting sick of all the fake reservations. Summer Season (the most active for us) is coming and have no idea how to fight this problem

5 months ago
5
jaybeegee

@Magradzetamar74 - is it an option for you to have booking.com handle your payments and set it to 100% paid up front / no refund option.

5 months ago
2
Magradzetamar74

jaybeegee
actually it's not going to be an option in my case. This way my hotel will become less attractive to the clients in comparison with the hotels that are located nearby and have no prepayment restrictioins

5 months ago
2
Reservations

You do receive the card number with the booking ? if so can you not do a preauthorisation on it for any you are suspicious of, if it declines then follow the new card required procedure then if they do not respond you get the option to cancel it

You can add to your description that you do do preauthorisation checks on cards given for guarantee it can put some dodgy bookers off even making the booking . We run them on certain bookings, there are some countries where 99% of the bookings received from there are fake so we keep an eye out for them , see if the card has enough funds for the transaction more often than not the card declines and we end up cancelling via the request new payment procedure.

5 months ago
2
Reservations

Why not ? we receive card numbers for all bookings we require them to guarantee a booking, have you ticked the box that does not require cards ? (which tells you you may get more bookings that way, yes you might but they may be false and often do not arrive and you cannot charge no shows that way and all with no risk to the agent ) if you did then untick it as you want a card guarantee if you use a channel manger the cards will come to your PMS system if not you should be able to view the customers card via the booking.com back office system on that particular guests reservation page,. If you do not I would ask booking.com why not

5 months ago
2
Magradzetamar74

I'm new here. So I will check if I can untick the card requirement box
Thank you

5 months ago
2
Reservations

There should be a bit where they have said you can get more bookings without wanting a card number if that is ticked untick it, if not check the reservations page for a guest and see if there is a box on the right that says view card details, if not and you cannot find it send a message to booking.com via the back office and tell them you are not getting card numbers and that you do need to receive them or be able to see them

5 months ago
1
Lamillasserie

I have written to BOOKING COM before on the subject of the legitimacy of certain bookings.

Such bookings have in common that that are , unusually for us, non European and mostly from Algeria, Morocco or India. They are usually for a 5-10 day stay and are usually for one guest only, also unusual. It is obvious that other B&B owners have had similar situations. In ALL cases, the letter we send asking for immediate re-confirmation and a deposit goes unanswered.

The obvious answer is to have Booking com to take payment for us. This seems the only way to insure legitimate bookings. We have asked booking com to take payments for us, but we have had no answer from Booking.

This matter of fake bookings is a major problem. It blocks rooms that could be rented to actual clients. It is massively time consuming for we need to send repeat emails to the client. Then, as has been the case already, when the dubious client is a no-show, the chance to rebook that room has been lost. Some believe that individuals are using Booking.com as a route to obtain an address so as to obtain a visa. Others say that it is a hacking device to infect a BB site or booking.com with malware. It has also been suggested that fake bookings via a booking site that holds private information of those who offer accommodation on the site provide an entry to hackers to obtain that private information.

Isn't it about time for booking com look at this truly serious and damaging problem and make an attempt to deal with it? If the time should come when it more troublesome than profitable for a B&B to be "on" booking.com what will that mean?

2 months ago
2
Reservations

Booking.com will take payment for you but it is only offered as an opt in from hotels and guests get to choose that option to pay them online it is not compulsory. the other issue is once you activate the pay online option booking.com then offer a further discount to people if they pay there and then online that they do not ask you about they just do it so they by doing so affect your rate parity with other agencies. The discount is offered without permission or agreement of the hotel, we had to turn the option off as it was causing issue with other agents

2 months ago