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Fake reservation

If you contact the guest through the extranet and give them time about 24 hours to respond your message, if they dont contact and call them by their phone number free of charge from Phone application, If they are fake you can not call them and that tells you number is not available

13 Replies

7
Thuild - Your …

Dear Ramtin,

Actually no. We had such cases where they didn't reply to messages, the number was incorrect and yet they still came and were great guests.

What happened is that they had no internet access and the phone number was entered incorrectly. It can happen to everyone.

However, if you have their CC info and it falls under your cancellation policy, charge them.

Best of luck,

Zsolt - www.thuild.com

1 year ago
1
Themaplegroveinn

Anyone else getting a lot of "FAKE" reservations through booking.com? They are always for a 4 night stay? We are on our 3rd or 4th one this week. They get booked over night and by morning, they have been cancelled.

1 year ago
1
Themaplegroveinn

Anyone else getting a lot of "FAKE" reservations through booking.com? They are always for a 4 night stay? We are on our 3rd or 4th one this week. They get booked over night and by morning, they have been cancelled.

1 year ago
1
Melanie

Hello - yes I have had multiple fakes from Algeria, Saudi Arabia and Russia. Always bookings that are entered in CAPITAL LETTERS and the phone numbers never work (general ansaphone message). Booking.com don't answer any of my messages which bring to light these obviously fake bookings. I now have half of July booked up with fake bookings, high season. Very frustrated and thinking of pulling out of the booking.com relationship.

1 year ago
1
Roxanne

I constantly get FAKE reservations! Have never ever had one show up! I guess Booking.com makes money on us if we forget to mark no show within 72 hours! I have looked through the entire program and cannot find a place where I could make a selection to not accept guests from out of the USA. Anyone know where I can do that?

1 year ago
1
Smcintosh

The suggested follow up for a "false credit card" is good except that the room(s) remain reserved until the period for response has expired. Although this is usually 24 hours, it can be disastrous for a small business which caters to multiple rooms for a large party reservation. Although I was overwhelmed in May with daily false reservations, this has slowed to only 2 in June. This has to be the handiwork of a competitor of Booking.com or a disgruntled former employee. I don't see that a large chain has the time or desire to compete with the small hotels/ B&Bs in close proximity.

On another note, I am also listed with Expedia and have NEVER had a false/ no show from them!!

1 year ago
1
Roxanne

I have never had this issue with Expedia either

1 year ago
1
Reservation Bmcity

How we identify is fake reservation. Some time the booking contact is not show or show with different number. Like we are no have front desk counter, difficult to serve the guest. If we are not there, we get complain, if we are there wait for a long time, no body come. Totally waste our time.No deposit collection, and need to wait nothing. contact guest cant get, detail not show. Anything can do for this happen!

1 year ago
3
Anthurium Apartment

Iam frustrated and fed-up,with fake reservation from Dominican Republic and Haiti,now i notice,they are using the address Chile also.They are fake in the sense,that they never,show up,i reach them by phone,most of them,they assure me,that they are coming,but they know and i know,that they are going to other haitian families that are already on island.

one of them assure me,so much that they were coming,had me drive 52 miles to the the airportand he had already come and left.they areusing the reservation for immigration purposes.Up till, this aftrnoon,one of them called and told me,if he could check in at 7pm,it is 8:23,now,no appearance

may is almost full,sometimes,we work around it,we make it appear that we have extra rooms,they still book,the extra rooms

what do i do,can booking.com,not help and they are aware,because,they are seeing my posting,when i beg the people to cancel or i request cancellation,they tells me i can't,they are working against us,someone help me

Alitha

2 months ago
7
fluff

There is only one cure. The bookers must be charged at time of booking, whether that be a non-refundable deposit or full payment.

Ourselves and many other hotels have been forced to change to this method because of what has become a chronic disease of false bookings. Yes, it makes our listing a little less attractive but at least you know the bookings you do receive are solid.

This also means that the remaining establishments without a pay-now policy are seeing even more false bookings as less places allow it. If all establishments took this stance the problem would disappear.

2 months ago
2
Juancsandoval

Interesting topic, fake reservation is a pain.

We suspect some time from fahe reservation and call them, and we realized th ephone is fake.

After we see it is a no show, usually we can not charge the rate because we do not have the proper dataphone to charge without the physic presence of the card so it is loss for our buseness.We have applied to the bank for a proper dataphone without any luck.

Also, we have changed the payment preference and we changed the setting so Booking can charge the rate before guests come to our guesthouse despite that, we have no seen positive outcome.

2 months ago
2
Chantal

I totally agree with 'Fluff', demand prepayment. My guests must pay within 30 days of arrival, or I cancel the reservation - no exceptions! For people who book just in the week of arrival, I ask for payment on the booking date, or maybe within 24 hours. This has helped to reduce the problem for me significantly. Also, I take only cash via several electronic platforms - Western Union, MoneyGram, PayPal, Xoom. I have no credit card option which some guests complain about, but they are free to cancel if they cannot use the available options. Since introducing strict prepayment options, my revenues have increased despite increased cancellations, and my stress levels reduced!

2 months ago