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Fraudulent Bookings

Why are there so many fraudulent bookings on Booking.com? I am being inundated recently with fraudulent bookings. Is anyone else experiencing this and how do we protect ourselves from the lost revenue that this situation is causing our industry. This is a serious problem that must be addressed by property owners. PLEASE HELP!!

8 Replies

5
monet208

There are ways to solve this-contact me at elderleahouse.com

1 year ago
5
Graham Fisher

Pre-authorising the card details works for me... just for the cancellation/no show amount of course.

1 year ago
1
Marcoscasillas

I am experiencing the same thing... 3 in the last 3 weeks. Sometimes the card goes thru but charges get reserved a few weeks later. Always seems to be a "last minute" booking

1 year ago
1
Maplehillmanorbb

This situation involving fraudulent bookings continues! When it’s reported to booking.com, they tell you that the customer has 24 hours to respond, meanwhile the inventory is being held and it usually turns out to be a no show! This is a serious loss of revenue!! Why can’t something be done about this. No other OTA has this issue! What is going on? It seems like booking.com may be responsible for generating these bookings??? Who else could stand to benefit? Is these are not reported booking.com will charge the commission! Their volume must be worth millions in falsely charged commissions. I’m very skeptical and considering pulling away from booking.com all together!!!

1 year ago
5
Graham Fisher

Maplehillmanor - I have never seen any real evidence of Bdc falsely creating bookings just to try and claim their commission by default, so I think you are wrong on this front.

Unfortunately - and I think encouraged by Bdc encouraging people to book and cancel later if it suits them, the Bdc cancellation level is higher than other agencies, over the years I would say 30-50% have cancelled with us. The 24 hour rule is a problem, but I have had genuine customers mess up their booking information, so I guess the 24 hour rule is sensible if frustrating. Everyone has to make their own mind up about their business with Bdc...

1 year ago
1
Deeprego

We face a lot of fraudulent bookings in Dubai. And booking.com does nothing to flag errant guests and misconduct. They will hold the partner accountable but not the guests!!! And this causes economic loss for partners and a lot of headache. The errant guest can continue doing the same errant behaviour with more partners and go scot
free

7 months ago
1
Deeprego

Business rivals hold up inventory by fraudulent bookings.

7 months ago
1
Deeprego

We also have problems in Dubai of booking.com guests misconduct where African fraudsters run illegal business in the apartment. And booking.com does nothing to stop them. The fraudsters get away scot free and do it again with other partners.

7 months ago