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Is ground coffee a must these days?

With so many trendy coffee bars in town - do we think that ground coffee is a must these days?  Should we be trying to 'keep up' offering guests Flat Whites and the like?  Recently continental guests have asked for hot chocolate in the morning.  How far should we go to delight our guests on the hot beverage side of things?  What's the norm these days?

74 Replies

7
pibomarco

Well.. the more you offer the better right? Go farest as you can.

We have a small bar with drinks, expresso machine, kettle for hot water with tea bags..
I've made it as a "selfservice bar". Guest grabs the drink, coffee, tea,.. writes it on the list what he took and at the check-out i put it on the invoice. :)

1 year ago
1
Info

Supplying coffee is entirely up to the host - whether they do or don't is their prerogative. To start rating coffee is ridiculous as it is highly subjective! If a guest makes a coffee or chooses a coffee they don't then enjoy, why does the 'host' get penalised? We give 3 choices of coffee (including ground) in our basic rooms, but in many cases guests don't know how to use the ground coffee & plunger. We have a Nespresso coffee maker in the luxury rooms. But ideally we want guests to go into town, support the local cafes, and leave it to the coffee experts to provide the right coffee.

1 year ago
1
Darrwood

I don't quite agree. Why make it so complicated.

Yes, we provide Ground Coffee and it is greatly appreciated by most Guests.

We bought a "Isomat" Coffee machine which works for years and years. We do no longer use the attached "Foamer, Steaming nozzle" as it is too slow. We bought a "Nespresso" Foamer ( To make the milk foam) which is fast and convenient and can be bought separately for R 1000.00 at an Espresso shop...

It is much more personal making an individual Cappuccino than having a big pot of Filter Coffee which ends up being wasted.

1 year ago
1
Lesley

My business has been open 10 years, from the beginning we put French Presseson the hospitality trays in each bed room in the bedrooms, we have our coffee packed (Coffee Care of Skipton) in sealed sachets with the right amount of coffee for each cafeteria.

Both Caffinated and decaffinated, personally I won't use Nespresso due to to recycling issues. For Breakfast we do also offer Hot Chocolate and like other contributers use a Hot milk machine

We have Dometic silent fridges in the bedrooms which also doubles as a mini bar but keeps Mild at the correct temperature.

Lesley

www.no43.org.uk

1 year ago
5
monet208

At the end of the day it comes down to cost as well as service and it is nti an essential requirement from Visit England in the UK

We cannot do this due to so many cut price hotels locally who are much higher up the lists because they take more booking despite having worse review scores too ! which forces us to put our prices down

1 year ago
5
David

Booking.com allowing guest to rate coffee is a joke we are not coffee shops, will they be allowing guest to rate toilet paper next?? Budget style accommodation can only work on the money they receive from guest -15% but some still expect 5* everything.

1 year ago
7
pibomarco

The coffee rate is only visible to you (host) it is not public..

1 year ago
2
Craigmoniecottage

Is quality coffee necessary - don't know but I do think quality coffee is appreciated by guests. I used to use good quality ground coffee which I ground myself - bean to cup and used a pour over. However, there was always waste at the end of breakfast (what I consider to be good may not be good to another guest) so I decided to invest in Nespresso Machines for breakfast and although per cup it is more expensive there is absolutely no waste - so you have to weigh both up against each other. Guests really enjoy their coffee in the morning especially our overseas visitors. I have also installed the Nespresso Machines in our guest bedrooms. We still have the kettle and instant selections including the instant coffee and I would say that the instant is still what guests in bedrooms seem to go for. Perhaps they are scared of using the machines I don't know. I don't put hot chocolate into rooms but guests can have this at breakfast -it is more popular with our overseas visitors.

Couldn't agree more with Dave It would seem that Booking.Com have lost the Plot and in trying to be all things to all men and experts in everything except the Accommodation Market. If they focussed more on that and not being 'failed caterers etc' we might not need this platform

1 year ago
1
Info

We offer self catering apartments & have coffee machines in the apartments. To be honest these are more trouble than what they are worth. Currently have three in the office for repairs, mainly due to the guests buying the incorrect pods. We will be replacing with coffee plungers.

1 year ago
1
Gina

We have a self-catering unit and the guests can make their own coffee. To be rated for coffee the guest make themselves is a joke.

1 year ago
2
Boschdal

We get travellers complaining about no "ground coffee" and they put this under REVIEWS! So we just put the Ground Coffee there as it is not so expensive as a bad review.

1 year ago
1
Southerncross

Well, is this really a question one should spend time on?

Of course ground coffee is a must - to me and most of the people plus guests I do know. BUT rating it´s taste is an absolute waste of time because expectations, taste and knowledge is on 1 Mill. different levels. One day for example we had a guest complaining that it took (for his expectation and knowledge) our super-professional coffee-machine too long to produce his Espresso. He was completely clueless that this machine first grinds the needed portion of beans for his beverage-choice and then brews ! Brewing means not "shooting" lukewarm-water through some beans ...

So for us that means just try to offer (as you would also do with tea coming in the choice of black, green, roibos, fruit, herbal ... with or without milk etc etc) different choices - instant sachets AND ground-coffee.

Don`t you guys have anything more important to discuss? I do ....

1 year ago
3
Eugenia Ruabur…

I always have a welcome pack free of charge of sachet coffees, teas, sugar, packet of ground coffee for the coffee maker. Bread, butter, milk, boiled sweets & fresh fruits. I feel good to welcome my guests with these offers as they arrived and on special occasion a bottle of wine or bubbly. Whether they appreciate it or not , I feel great & contented. Genies Boutique Apartments

1 year ago
3
Eugenia Ruabur…

I always have a welcome pack free of charge of sachet coffees, teas, sugar, packet of ground coffee for the coffee maker. Bread, butter, milk, boiled sweets & fresh fruits. I feel good to welcome my guests with these offers as they arrived and on special occasion a bottle of wine or bubbly. Whether they appreciate it or not , I feel great & contented. Genies Boutique Apartments

1 year ago
1
Jennifer Nimmo

We dont drink instant coffee ourselves at home, so we don’t like to serve it to our guests in our B&B. We offer freshly made coffees, leaf teas and cold pressed juice for breakfast beverage options. In the room we provide coffee satchets, tea bags/ herbal teabags and hot chocolate sachets as we don’t have room service. However if a guest particularly wanted a “real” coffee we would happily make it for them.

1 year ago
2
Coolspratt

On our Hospitality Tray in our Guest Rooms we always offer biscuits, tea, coffee, hot chocolate, and now we are putting Ground Coffee on the Tray, Plus Mineral Waters.

Being Five Stars and Gold Award we have to offer our Guests the Best !!!

Mike @ Newark Lodge Guest House

1 year ago
2
Boschdal

Hi to all our colleagues around the world. What are the 3 main reasons why you would like to visit South Africa?

1 year ago
8
Leandri Klopper

Hey Boschdal ,

Cool topic, I suggest you start a new thread (Although Coffee does link Directly to South-Africa in my head hehe)

8 months ago
7
fluff

Capsule coffee has come a very long way since the early days. If you're only serving a small quantity then this is a good quality serve.

If a higher quantity then a proper ground coffee machine is in order. I used to live near a local coffee company who did all their own bean blending and roasting, aroma in the area was glorious.

SA is deffo on the list of to-dos.

8 months ago
2
Homestay in Cairns

I offer plunger coffee (easy to make but fresh coffee), sachet coffees, quality instant coffee and a list of different teas (black tea, Green tea, white tea, different herbal teas )and hot chocolate.

8 months ago
5
Sara Jarvis

NESSPRESSO are now making recyclable pods for their machines.

8 months ago
2
Donna Luxford

I personally dont think its a must, BUT I do offer plunger coffee/ground coffee, instant coffee and teabags. For what I get per night for my Studio its not worth putting in a coffee machine or any other types of "hot drinks". Most people dont use the plunger coffee. Someone has used the ground coffee, but not used the plunger so it mustve been hideous. It clearly states on the containers what type of coffee it is. Personally I dont drink coffee or tea, but have to assume there are others that do like it. :-)

8 months ago
9
M Adamopoulou

I offer all kind of coffees. I have a coffee machine for espresso, cappuccino etc. Instant coffee is also available but best of all Greek ☕️ Coffee.

7 months ago
8
Leandri Klopper

hey all.

All this talk of coffee... our Urn is off now so I will need to wait until I get home for that beany goodness!

I see all of our properties now offer a small triangular err container-thingy of milk with the cofffee. It's one portion of milk per triangle-container-thingy. It's quite cool!

They've really made advancements. Personally though, I prefer pure coffee. :-)

7 months ago
9
M Adamopoulou

Leandri if you prefer pure coffee than you should certainly taste Greek coffee. You will love it. Every morning I enjoy drinking it admiring my sea and mountains view. You are very welcomed anytime to come and join me. Take care...

7 months ago
6
michael beeston

Hi everyone...…………..Yes ground coffee is very nice, but we have an Nescafe Expresso machine with 6 different types of coffee pods as well as a high quality Instant coffee and 8 types of tea bags...……...most of the time people are only there for a few days and go to the local coffee shop BUT its there if they want it. (especially breakfast).....We also have a large bottle of Champagne in the Fridge for the guests and ONLY !!!!..are you ready Only 50% of the guests drink it...so back to the tea and coffee, its there if you require it.al good Michael..PS Greek coffee is superb !!!..I used to live in Cyprus. (Magic)

7 months ago
9
M Adamopoulou

Good morning Michael beeston so nice to hear that you have tasted Greek coffee and you liked it. At this very moment I am drinking coffee and just opened my iPhone and saw your comment.
Yes Greek coffee is superb!!!

7 months ago
7
fluff

Ooooo, Greek coffee, very nice. Brings back memories of family holidays, especially on Corfu.

Turkish coffee (at a Turkish restaurant in the UK) is good too but not too many of those!

7 months ago
9
M Adamopoulou

Corfu is a beautiful island and I have also great memories of family holidays. The first time I visited the island my son was only 2 months and now he is 30. I dont know why but Greek coffee doesnt taste the same abroad as here in Greece. I have many relatives and friends in Canada and when they come to Greece the first thing they do is to buy fresh grounded Greek coffee. Cheers!!!

7 months ago
8
Leandri Klopper

Hey guys and gals,

You've convinced me. I should definitely shoot for Greek Coffee. I see there are many coffee and chocolate expos going on in Johannesburg over December. Might have to go sniff around there before traveling super far for a cup of coffee first hehe.

michael beeston - See if we were to offer such an Awesome coffee solution here, we would run out of pods on a daily basis. People here love free things, especially if they're "expensive". Which it is, versus instant coffee.

7 months ago
9
M Adamopoulou

Hey Leandri-Klopper am so glad that we conviced you to try Greek coffee. It would be a lot better if you could taste it though in Greece, the aroma is much better here. So now that Santa is coming, hop up on his sleigh and off you go.

Since I do not breakfast but have coffee, tea, fruits, snacks, cookies, cakes, eggs, milk, yogurt, juices etc available for guests to use. As for expensive coffee I do a little trick. I leave only 2-4 pods of coffee so if guests want more they can purchase them from the supermarket.

7 months ago
6
michael beeston

Morning Leandri..............Come to Australia and taste some awsum AUSSIE coffee and of course the awsum summer weather.....hahaha...Michael.

7 months ago
5
David

You can't beat a good old sachet of instant Nescafe, cheap and cheerful.

7 months ago
6
michael beeston

haha Mornming M. its 7 am in the morning in Surfers Paradise and Rita and I have just finished our second lovely coffee and off to work......................its coming into Xmas and we are busy busy....have a lovely day...Michael.

David.not sure about the Nescafe Instant !!!!

7 months ago
5
David

Tongue in cheek my old friend

7 months ago
6
Bandara Hotels…

I think it depend on what level of service you are. For our 4 start hotels we still use basic coffee for breakfast but for chargeable coffee we use more premium quality.

7 months ago
6
michael beeston

haha thanks David..but you know I grew up on Nescafe instant in Australia.......in the old days we did not have a coffee culture like today.....................amazing..My mother and father would NEVER go to a smart coffee ship,...Dad used to say.."what a waste of money".My daughter works in the City (Sydney) and buys 2/3 coffees a day from the local barrister Cafe ( $10.00 EVERY DAY !!!!)

7 months ago
6
michael beeston

enough money to buy a ticket to Greece to try some real coffee. !! haha and stay at M's.

7 months ago
6
michael beeston

Hi "M".my daughter is a travel writer and goes to Africa so many times.she absolutely LOVES African coffee ( all types) and brings me home many different varieties....cool as .Michael.

7 months ago
5
David

Will guest be asked to rate on the quality of toilet paper next?? we are accommodation providers not coffee shops.

7 months ago
7
pibomarco

Maybe.. It is quite a difference between the one layered toilet paper and the three layered.

7 months ago
6
michael beeston

David..I agree, we get a 9.5 for coffee.One word RIDICULOUS !!!!!...Toilet paper next ..maybe a 6 Haha.or less.

7 months ago
5
David

Like anything it's a matter of personal taste but where does the individual item of reviewing end.

7 months ago
7
pibomarco

It's not just about the personal taste. The taste of a good coffee can be spoiled because of a bad maintenance of the coffee machine, poor cleaning ect..
These ratings are more or less pushing hosts to be better and to improve.. (if they care).

7 months ago
5
David

So where does the start and end begin of reviewing individual items?? why not the sausage or bacon at breakfast why not the quality of sheets on the bed??

Some guest are ignorant when comparing the price they pay to what they expect.

7 months ago
5
David

So if I served you a very expensive up market coffee you would rate it high because of its status or because it was to your taste.

7 months ago
7
fluff

Can you still buy that "tracing-paper" stuff ...... hahahahahahaha

I remember at school being sent to the toilets to obtain our supply of tracing sheets!

Coffee wise, if charged for it should be good, if free you decide (we use Nescafe sachets).

The only problem is I think many guests rate your coffee on the freebies and not the "real" stuff.

How about BDC differentiating between the two or better still, only rate on purchased coffee. How can a guest complain about free stuff FPS!

X) free coffee wasn't Blue Mountain double gold fandango dodo poo, very unhappy

X) Toilet roll was white! I can get that at home, very poor. (I prefer newspaper in the local language)

X) Toiletry consumables were generic, I wanted a new bottle of my favourite designer brand, very disappointed

ETC!

7 months ago
6
michael beeston

David....absolutely agree,guests expectations are sometimes a MILE High!!!..we try BUT cant keep everybody happy all the time.

7 months ago