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Is ground coffee a must these days?

With so many trendy coffee bars in town - do we think that ground coffee is a must these days?  Should we be trying to 'keep up' offering guests Flat Whites and the like?  Recently continental guests have asked for hot chocolate in the morning.  How far should we go to delight our guests on the hot beverage side of things?  What's the norm these days?

74 Replies

6
michael beeston

Fluff, we had a guest staying in one of our other homes and she complained the coffee pods were from Aldi and not NESPRESSO !!!!!!..4 different coffee pods by the way !!!.what to do..BUT smile and say next time !!

6 months ago
7
pibomarco

You can not compare a coffee to a sausage or bacon. Coffee has a different status generally looking. I don't drink coffee though but I do understand why is "important".

Beside some guests, lots of hosts are ignorant too, because they only see things from their perspective and have 101 excuses. Perhaps these ratings are ment mostly for them to open their eyes.

Like Hotel Hell seasons with Gordon Ramsey - great show.

6 months ago
1
Gina

What about rating teas next.

6 months ago
9
M Adamopoulou

-michael-beeston of course you are welcomed to visit us anytime you like. You wont regret it. Greek coffee is not only our specialty. After all we are only 20 hours away by plane.... For us Greeks, offering Greek coffee is an act of hospitality and social gathering and when you visit a Greek home, especially in the villages, coffee is served without even asking.

Here is a Greek saying: Men are like coffee, they’re strong, warm and keep you up all night!!

6 months ago
5
David
pibomarco You seem to have a very one sided view. Many proprietors work dammed hard to make their product and service the best possible but allowing reviews of single items of an over all service where does it stop?? a question you have not answered.An expensive coffee can be rated as poorly as a cheaper instant brand it's a matter of TASTE or perhaps you are telling us all the world population has now become coffee experts.
6 months ago
7
pibomarco

"We collect this information to help you better understand guests"

If your coffee or bed rating or wifi.. is overall rated 5.00, then do something about it. If it is rated above lets say 7.5 that's a good score. Why complaining?

Do you really need an answer to your question? Yes it can be, sometimes ratings are not fair, that's also true. But overall those ratings show the real picture. If the bed rating is scored 5, then it is probably time to change the mattress or linen/sheets.. It doesn't mean that someone prefferes a harder or softer mattress. It means that your bed is really uncomfortable and probably outdated and overused.
It's all about improving your services/facilities/amenities ect. If you are a low budget and offer less, don't expect 10's just because you offer lower rates.
Again, just generally speaking.

And coffee is important. Many people can't go through the day without a coffee in the morning. We can manage without a sausage or bacon.

6 months ago
5
David

Sorry I totally disagree. What do you say to the accommodation providers offering budget accommodation, should they jump through hoops and provide top notch supplies just to keep those who have no reality of what they are paying and what they expect? they are the types unfortunately who tend to leave negative comments.

Once again a persons likes is a matter of taste and will differ from person to person.If coffee is so important to a persons life then I would say they have serious issues.

6 months ago
7
pibomarco

I offer a budget accommodation.

Again, if overall score is 5,0 it is not matter of the taste differ. If it is rated above 7,5 then you can say it is matter of taste. Do you consider 7,5 as a bad rating?

6 months ago
5
David

We provide fee coffee and tea if it is not to the taste of some of the guest then so be it we are not coffee shops but accommodation providers offering a free curtsey tray of tea coffee and biscuits.

so very sad that you think coffee is so important to a persons life

6 months ago
7
pibomarco

lol David.. its not what I think. It's the stats and facts. Probably same with tea in the UK.
I don't drink coffee at all. I preffer coca-cola early in the morning. ;)
I've explained and argumented my point... and you are being just defensive like the owners in Hotel Hell with Ramsey ;)) joke aside, wish you all the best with hosting.

6 months ago
7
fluff

David & pibomarco

As I said above, if you are charging for something it should be of good quality (coffee).

If you are giving it free it's up to you choose the standard. What I said earlier is that guests get the two mixed up, rating our coffee generally on the free stuff.

Then, from a guests point of view, they rarely see these things as freebies, rather as included-in-the-price. Between user-speak and provider speak there is a great divide bordered by broad grey areas.

6 months ago
7
pibomarco

My personal opinion is that it really doesn't matter if it is for a charge or a freebei. It's in your offer so you can expect it to be reviewed by some guests. Maybe you'll get a negative review if your freebies will consist (accidently) of old cookies or fruit that is not fresh. There is no excuse for it even if it's a freebei.

The point is that It doesn't affect your overall rating, it is not visible to the potential future guests (unles if it is rated as very good/excellent, I beleive you get a logo in the description). So why being buthurt about it? You are aware that you offer only nescafe satchets, so it's logical that you can receive lower (only visible to you) score comparing to "for example" M Adamopoul who gives an extra effort to prepeare a nice greek coffee. :)

And why is coffee so important that BDC decided that deserves a separate category? Well there must be a very good reason for that. Google it up do some research.


6 months ago
7
fluff

Well I did write a huge scree of an answer and got "oops this page doesn't exist" message from within the forum. Yet, here it is, oh well.

Basically I agree if the rating is low then the host is at fault.

Are we, however speaking on the same frequency? I'm playing devils advocate and differentiating between the tea/coffee supplies left for free by the kettle in each room (budget hotel setting) and those provided in the bar/restaurant/reception areas and served to the guests at cost. (we do have a high rating for our coffee BTW so my butt's fine!)

6 months ago
5
David

My comments are based on accommodation providers charging budget rates and offering complimentary tea and coffee trays in room.

6 months ago
5
David

"one man's meat is another man's poison" What is your over all score dear

pibomarco for your accommodation?
6 months ago
6
michael beeston

Good morning "M"..I have had enough talk of coffee this morning so am having a cup of English tea !!haha..and thanks for the offer.I used to live in Cyprus when I was working in Saudi Arabia and would take the children there during Summer and holidays.....it was wonderful and of course the Arabs love their coffee as well.....About 10 years ago Rita and I OWNED a small coffee shop in Surfers Paradise Queensland and had 10 or 12 different coffees for the clients BUT seriously I could hardly taste the difference between them especially when people asked for Milk or Late added to the coffee, or even worse vanilla or hazel wood flavors were added, we are all so different in our tastes......MY coffee is always ONLY BLACK.Lovely talking to everybody.................

6 months ago
6
michael beeston

a few pics of Rita and I..this is what we look like.............take care everyone..Michael.

6 months ago
9
M Adamopoulou

michael-beeston very nice pictures. I prefer to drink herbal tea picked from Greek mountains in the night. It makes my evenings more relaxing.
pibomarco I fully agree with you changed or not changed coffee has to be the best. I get frustrated when some hotels have low rated quality even if it’s free I don’t drink it.
For some people starting their day with a cup of gourmet coffee is happiness.
Coffee should be black as Hell, strong as death, and sweet as love.
Cheers

6 months ago
7
pibomarco

David

I'm on BDC for almost 10 years. Went from 8,1 to 9,2 in the past year, because I've learned to control my ego, and started to listen to reviews. Local competition is getting bigger and better so I was kind of forced to make some changes. Luckly ratings are removed/replaced after two years, so my final goal is to reach 9,3.

Fluff we are on the same frequency. You differ the free ones with ones that are served in the bar/restaurants. From my point of view there is no difference if you offer either one of them. And as explained, nobody is hurt because of those coffee ratings except maybe someones ego.

6 months ago
1
Callshannonfirst

I offer free coffee and tea, plus snacks for breakfast all FREE

Some people appreciate it while others complain that it is not good enough.

I am like?

How can we help guests appreciate FREE?

6 months ago
2
Homestay in Cairns

Coffee (along with Black tea, Green tea, White tea and a couple of herbal teas) is offered in the Free Breakfast in my home and the guests can help themselves at any time . With the coffee I offer plunger coffee and instant coffee. The instant coffee has 2 different strengths and is as popular as the fresh coffee.

6 months ago
6
michael beeston

Hello Homestay in Cains (another Queens_ lander yes !!)

We have the same funny coffee culture.in the apartment,we have a Nespresso coffee machine with 4 different types of coffee (as well well as 6 types of teas) as well as an expensive brand of instant coffee and most of the time, its 50/50 with the coffee pods/Instant............100% agree. We also leave a large bottle of Champagne in the Fridge for people to enjoy(free) and I would say ONLY 60 % of people drink it !!!.Amazing !!!

6 months ago
6
michael beeston

Callsharonfirst..I know, its not until you get into the Hospitality that you see the "other side of the coin".we have ,I am sure like everybody else some weird stories (hahah another time)

6 months ago
9
M Adamopoulou

Callshannonfirst The more you give the more they want, not only guests. Life is like that...

I also have a coffee machine with 4 different types of coffee, instant coffee, Greek coffee, many tea flavours bags as well as herb teas. Fridge and cupboard are full of goodies. Milk, eggs, butter, cheese, fruit juices, wine, yogurt, home made marmelade, honey, cookies, cakes, fruits, nuts, chocolate, bread etc., most of them from local producers.

Have no complains for breakfast as they know that breakfast is not provided but all this is free to them. Gusts highly appreciate it and mention it in their reviews.

Have a pleasant day...

6 months ago