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1

guest request to cancel 1 of the 3 nights booked

Hello,

 

does anybody know how to deal with this ?

 

somebody reserved 3 night and now i got a message that he would like to cancel the last night

 

how can i do this ?

3 Replies

3
Mike

Just accept his cancellation.

1 month ago
1
Les Oliviers

hello,

 

sorry but he paid for 3 nights to booking. he just send me a message that he wants to cancel.

but i can only cancel the 3 nights at one go.

1 month ago
7
fluff

The guest must request this through the BDC site. He booked with BDC, he cancels with BDC.

Once done the matter is then between you and BDC as to how you proceed on the monies involved, either following your cancellation policy or waiving the fee. Any fee waived is not liable for commission. 

+1
1 month ago