Guest review feedback
is there no way that we can request Booking.com to make it compulsory for guests to explain why certain points are given on the reviews?
My issue is that even though 110% of my apartment is cleaned by myself and my husband on our knees we still get guests giving us a low score on cleanliness sometimes and how can we improve if we have NO idea on what they felt was not clean? It sometimes feels that guests score according to their moods that day. It really upsets me as this has an impact on our review scores and ultimately our business, Any ideas guys?